Shipping Policy And Exchange Policy
Shipping Policy And Exchange Policy
Kalasanskruti Retail Pvt. Ltd.
Kalasanskruti Retail Pvt. Ltd. specializes in authentic Bandhani sarees, dress materials,gharchola, chaniya choli, kurtis, dupattas, and handcrafted items. We ensure that our shipping and exchange policies provide a seamless, transparent, and customer-first experience.
1. Shipping Process and Procedures
Order Confirmation & Processing
• Instant order confirmation via email/SMS.
• Processing within 1–2 business days.
• Validation of stock, payment, and custom requests.
• Customers notified within 24 hours in case of payment or stock issues, with refund or alternate options.
Packaging & Quality
• Multi-level quality check before dispatch.
• Fragile/handcrafted products packed with protective eco-friendly materials.
• Branded Kalasanskruti packaging with tamper-evident seals.
• Care instructions included for artisanal items.
Dispatch & Tracking
• Courier partner selected based on customer’s choice and location.
• Tracking details provided via email/SMS upon dispatch.
• Real-time tracking through courier website/our portal.
• Follow-up survey for delivery satisfaction.
2. Shipping Partners and Methods
• Domestic: India Post, DTDC, Blue Dart, Delhivery.
• International: DHL, FedEx (selected destinations).
• Customs documentation handled by us for exports.
3. Delivery Timelines
• Processing time: 1–2 business days (custom orders longer).
• Domestic:
• Standard – 5–7 business days.
• Express – 2–4 business days.
• International:
• 7–14 business days (customs clearance may extend).
4. Shipping Costs
• Domestic: Free shipping on orders above ₹1,000. Below this threshold, charges based on weight/region (visible at checkout).
• International: Charges vary by destination and package dimensions. Import duties/taxes borne by customer.
• Insurance: Optional for high-value shipments.
5. Restrictions and Coverage
• All Indian PIN codes covered.
• Exports to select countries.
• Perishables/hazardous goods not shipped.
• High-value orders require address verification & insurance.
6. Risks & Liabilities
• Risk transfers upon product handover to courier.
• Kalasanskruti assists in filing courier insurance claims if loss/damage occurs.
• Undeliverable orders (due to incorrect address) returned to us; re-shipping fees applicable.
• Customers must report visible damages within 48 hours of delivery.
7. Exchange Policy
Eligible for Exchange:
• Damaged/defective products.
• Wrong size, color, or product received.
• Manufacturing defects.
• Items not matching website descriptions.
Timeline:
• Exchange request within 7 days of delivery.
• Processing completed within 7–10 working days after receiving returned product.
• Faster processing for faulty/damaged items.
8. Exchange Procedure
1. Email us at info@kalasanskruti.com with subject “Exchange Request – Order ID ####”.
2. Attach photos of the product highlighting the issue.
3. Pack the item securely with original invoice and tags.
4. Ship to:
Kalasanskruti Retail Pvt. Ltd.
Shop No. 9, Jay Labh Complex
Chandi Bazar, Jamnagar – 361001, Gujarat, India
Upon receipt and inspection, customer notified for approval/replacement/refund.
Customer Support
Email: info@kalasanskruti.com
Helpline: +91 99137 90790
Website: www.kalasanskruti.com
We at Kalasanskruti take pride in delivering not just handcrafted products but also trust, tradition, and excellent customer service.
